PIS Terms of Service

Our Payment Initiation Terms

 Last Updated: May 31, 2020

1. Introduction

This End User Services Agreement (“Agreement”) is a legal agreement between Saturn Technologies Ltd, trading as Tapico. (“Tapico”, “we” or “us”) and the end user of our Services (“you”, “your”). This Agreement only applies when we provide payment initiation services to you in the UK (“Services”). You will access our Service via a third party owned website, desktop and/or mobile application (“Application”).

This Agreement describes the terms and conditions that apply to your use of the Services. You may not access or use the Services unless you agree to comply with all of the terms and conditions in this Agreement. You should therefore read this Agreement carefully and make sure you understand it. If you do not understand any of the terms and conditions of this Agreement, please contact us before using the Services by emailing us at hello@tapico.io.

You may view an up-to-date copy of this Agreement here at any time.

This introduction forms part of your agreement with us.

2. About Us

2.1 Saturn Technologies Ltd, trading as Tapico. (company registration number 11524247) is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment initiation services (Firm Reference Number 920524).

2.2 Tapico’s registered office address is 3rd Floor 86-90 Paul Street, London, United Kingdom, EC2A 4NE. Tapico’s trading address is Level 5, 67 Lombard Street, London, United Kingdom, EC3V 9LJ.

3. Our Services

3.1 You have accessed our Services through an Application. The products and services provided to you by the Application are governed by a separate agreement between you and the provider of the Application (“Application Terms“). We have no responsibility for the products and services provided to you by or through the Application and will not be liable to you for any harm, damage or loss arising from your use of the products and services provided by or through the Application.

3.2 Our Services will allow you to initiate a bank transfer from your online bank or payment account (“Payment Account“) (payment initiation service) to the Application through which you have accessed our Services.

3.3 The terms and conditions that apply to the Payment Accounts that you access through our Services (the “Account Terms“) will remain in effect and this Agreement does not change your Account Terms.

3.4 We will not charge you for the use of our Services. Applications or other third parties may, however, charge you for products and services provided to you that make use of the Services provided by Tapico under this Agreement. Application providers and other third parties may pay us fees and other amounts in connection with the services we provide to them.

4. Our Service to You – Payment Initiation Services

4.1 Tapico’s payment initiation services allow you to instruct a bank transfer from within the Application through which you accessed our Services. From your selected payment account with your payment provider to the bank account of the Application through which you accessed our Services.

4.2  Before receiving Tapico’s payment initiation service, you will have instructed the Application through which you have accessed our Services to instruct a payment initiation request using Tapico.

4.3 Once you are redirected to us, we will ask you to select which Payment Account provider (“Account Provider“) you would like us to initiate the payment with. You will give your explicit consent to us to relay the payment initiation instruction for a particular payment to the Account Provider you have selected. Tapico will send your instruction to your selected Account Provider immediately via a dedicated interface made available to us by your Account Provider. 

4.4 Please note, you will be redirected to your Account Provider’s website or mobile application in order to authenticate yourself so that your Account Provider knows that you authorise the payment initiation instruction.

4.5 When we relay each instruction, we act on your behalf, with your explicit consent, and not on the behalf of any Account Provider. Your selected Account Provider is responsible to you for executing all payment instructions for its Payment Accounts. Tapico does not control your Account Provider’s acceptance or execution time of each instruction, nor does Tapico handle your money. Tapico is responsible under the law for accurately relaying your submitted instructions to your selected Account Provider.

4.6 Tapico may not be able to initiate payments on all Payment Accounts types, and there may be value or transaction type limits on the payments that can be initiated. There may also be cases where we need to review or delay relaying an instruction for system or compliance reasons. We will usually inform you when this happens if we are permitted to do so by law.

4.7 We will not charge you for initiating any payment through Tapico. The Application through which you accessed Tapico’s Service and your Account Provider(s) may charge you for some payments in line with your individual agreements with them. You remain responsible for these charges.

4.8 If your payment initiation instruction is related to a particular service to be provided by the Application through which you accessed Tapico’s Service. The relationship for that particular service remains between you and the Application. Tapico is in no way responsible for that service or any related terms set by the Application.

4.9 If you think that a payment initiated through Tapico may have been incorrect, unauthorised, or not properly executed (perhaps due to delay or other error), then you need to:

  1. Contact us (using hello@tapico.io) so that we can investigate; and
  2. Contact your relevant Account Provider so that it can investigate and correct any error for you. If a refund needs to be applied to your Payment Account then your Account Provider will manage this for you. The law says that we are not able to do this.
  3. Please do this as soon as you become aware of this (and no later than 13 months after the debit date for the payment as you can lose your right to have it corrected by your Account Provider after that time).
  4. You should be aware that your Account Provider may contact you directly (and not through Tapico or the Application through which you have accessed our Services) if there is an issue with a payment order submitted through Tapico for whatever reason (for example, if there are insufficient funds or an issue with your authorisation). You may need to resolve such matters directly with your Account Provider.


5. Eligibility and Availability

5.1 You can only use the Services if: 

  1. You are 18 or over; 
  2. You are a resident in and using our Services from the UK; 
  3. You provide us with accurate, complete, and up-to-date information, and do not misrepresent your identity or any other information about you; 
  4. You agree to this Agreement, and to using our Services in accordance with this Agreement; and 
  5. You agree to comply with all laws and regulations applicable to your use.

5.2 The Services that are available and the manner in which the Services are delivered may vary depending on the type of device you are using, the type of Payment Account(s) you have, the Account Terms and the Application Terms.

6. Communication

6.1 You may view an up-to-date copy of this Agreement at any time at https://tapico.io/enduser-pis-tos/You are responsible for regularly checking https://tapico.io/enduser-pis-tos/ to view the latest Agreement.

6.2 You can contact Tapico at anytime by emailing us at hello@tapico.io.

7. Data

7.1 We use your information in line with our End User Privacy Policy (“Privacy Policy”) which can be found on our website ahttps://tapico.io/privacy-policy/. If you are not comfortable with how we handle your information as explained in the Privacy Policy, you should not use our Service.

8. Liability

8.1 Tapico will not be liable to refund you for any losses caused by circumstances beyond our control, for example, due to extreme weather, terrorist activity or industrial action.

8.2 Tapico is not liable for any contravention of a requirement imposed on it by or under Part 7 of the Payment Services Regulations 2017 where the contravention is due to: 

  1. Abnormal or unforeseeable circumstances beyond Tapcio’s control, the consequences of which would have been unavoidable despite all efforts to the contrary; or 
  2. The obligations of Tapico under other provisions of EU or national law.

8.3 Nothing excludes or limits our liability for: 

  1. Death or personal injury caused by our negligence; 
  2. Our fraud or fraudulent misrepresentation; or 
  3. A deliberate breach of this Agreement in a major way that is designed to harm you.

8.4 We are not liable to you for any harm, damage or loss to you arising from the acts or omissions of any third parties, in particular your Account Provider(s) and the Application through which you have accessed our Services.

9. Complaints

9.1 If you have a question, problem or a complaint about our Services, please email us at hello@tapico.io with the following details:

  1. Your name;
  2. Preferred contact details;
  3. A brief description of your concern.

We will aim to deal quickly and fairly with any complaints you have about our Services in accordance with our obligations under applicable law. Tapico may, however, direct you to: 

  1. Your Account Provider, if your complaint relates to the services provided under the Account Terms; or
  2. The Application through which you accessed our Services, if your complaint relates to the products and/or services provided by the Application under the Application Terms.

9.2 If your complaint relates to our Services and we do not resolve it, you may be able to refer it to the UK Financial Ombudsman Service. You can contact the UK Financial Ombudsman by telephone on: from inside the UK: 0800 023 4567; from other countries: +44 20 7964 0500 on Monday to Friday, 8am to 8pm and on Saturday 9am to 1pm; by post at The Financial Ombudsman Service, Exchange Tower, London E14 9SR; or by email: complaint.info@financial-ombudsman.org.uk. The UK Financial Ombudsman Service is also available in a number of different languages and if you need it you will be put in touch with a translator when you contact the UK Financial Ombudsman Service.

9.3 Tapico is not responsible for any complaints or disputes about products and/or services provided by the Application through which you accessed our Services, other third parties, or your Account Provider. You should settle these with the Application, third party, or Account Provider directly.

10. Changes to this Agreement

10.1 Tapico reserves the right to change this Agreement at any time. Tapico will take into account your interests affected by the intended changes and will only make changes that we consider to be reasonable.

10.2 Each time you use our Service you will be bound by the Terms of Service in force at that time. From time to time, we may change these Terms of Service. If we do this then we will publish those changes on our Site and you will be bound by those new terms the next time you use our Service. If you do not agree to those changes you should not use our Service. You can always ask us for the terms of service which were in force when you used the Tool.

11. Governing law and language

11.1 This Agreement is governed by English law and is subject to the non-exclusive jurisdiction of the English Courts.

11.2 This Agreement is in English and all communications with you will be in English.